"PEOPLE" is defined as
How the organisation manages, develops and releases the knowledge and full potential of its people at an individual, team-based and organisation-wide level, and plans these activities in order to support its policy and strategy and the effective operation of its processes.

THERE ARE FIVE SUB-CRITERIA WITHIN THE PEOPLE CRITERION

3a People resources are planned, managed and improved.

3b People's knowledge and competencies are identified, developed and sustained.

3c People are involved and empowered.

3d People and the organisation have a dialogue.

3e People are rewarded, recognised and cared for.

People are all of the individuals employed by the organisation including full time, part-time, temporary and contract employees.

The actions and policies pursued under this criterion are assessed both for the formal policies and processes in place AND for evidence of successful outcomes. Because the Business Excellence model is a coherent structure, there are direct links to the PEOPLE criterion from Leadership, Strategy & Policy and Processes.

This enabler criterion is reflected in the People Results criterion later in the model.

Warwickers has many years of experience in assisting clients to develop the correct approaches to people development and to ensure that all managers are following the spirit (as well as the letter0 of these approaches. We work through systems design, group training and one-to-one coaching and mentoring to deliver improved performance.

For further information e-mail : John Warwicker at Warwickers.

or

contact John Warwicker or Melvyn Melkman at

Telephone: +44 (0)1789 299350/+44 (0)1483 869979  Facsimile : +44 (0)870 1332557

Warwickers, Goldicote Hall, Banbury Road, Stratford upon Avon, CV37 7NY, United Kingdom

This site contains information derived from the EFQM Excellence Model 1999 published by the EFQM and BQF. The Design and layout is ©2006 Warwickers. For any enquiries relating to web-site design or hosting contact - WEBMASTER at Warwickers