CUSTOMER RESULTS is defined as
What the organisation is achieving in relation to its external customers.

THERE ARE TWO SUB-CRITERIA WITHIN THE CRITERION

6a Perception measures.

6b Performance indicators.

Within each sub-criterion there is provision for measurement of a variety of factors using a wide range of methods some of which rely on feedback from external customers and some of which may be based on outputs from appropriate processes within the organisation.

For further information e-mail : John Warwicker at Warwickers.

or

contact John Warwicker or Melvyn Melkman at

Telephone: +44 (0)1789 299350/+44 (0)1483 869979  Facsimile : +44 (0)870 1332557

Warwickers, Goldicote Hall, Banbury Road, Stratford upon Avon, CV37 7NY, United Kingdom

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